Wednesday, May 4, 2011

May 3

Tuesdays have become my long days again... I got woken up by banging around upstairs around 6am. Went back to sleep until my alarm went off at 7am. I decided to skip my tutorial and sleep in, but fate didn't let me. Jillian came home from her mid-semester vacation around 7:15 and then her alarm went off at 7:30. UGH. I finally dragged myself out of bed and rushed to catch the bus for my tutorial class. And so began my day!

9am tutorial - boring, 10am class - also boring, between classes I raced to get money from the ATM and buy a smoothie and cookies (lunch), 12pm class - always my favorite. We discussed the dimensions of service evaluation based on a "zone of tolerance" and 5 levels of consideration: Responsiveness, Assurance, Tangibles, Empathy, and Reliability. I realized these are similar things you look for when hiring and employee and also the same things you expect in a mate. I asked him if this psychological/sociological connection had been made before, but then he proceeded to call out my observation to the whole class and made fun of me, questioning what I meant by "tangibles"! haha Ugh. Oh well.

Even though it looked warm and sunny when I got dressed in the morning, it started pouring with thunder and lightning during class. I didn't bring an umbrella let alone a jacket, but luckily I didn't have to go home just yet. Instead, I had a meeting with TSA, which was OK.

Exhausted, I headed home and was supposed to study, but instead procrastinated a bit, cooked dinner (tried to make a lime cilantro cream sauce for my chicken, but it wasn't as great as I was expecting). Then I passed out around 10pm. haha!

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